Privacy Policy

1. Overview

Cyber Services is an independent educational and informational website that provides step-by-step tutorials on how to do things online in Kenya.

We are not affiliated with, owned by, operated by, or officially connected to the Kenya Revenue Authority (KRA) or any Government Agency in Kenya unless explicitly stated otherwise.

This Privacy Policy explains how information may be handled when you visit, browse or interact with the Cyber Services website.

By using this Website, you acknowledge and agree to the practices described in this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to activities carried out on the Cyber Services website.

It does not apply to:

• Third-party websites linked from our content.
• External tools or platforms mentioned in our tutorials.
• Services operated by other organisations.
• Websites, applications or services that are not owned or controlled by Cyber Services.

When you leave our Website and access a third-party website, that website’s own privacy policy and terms may apply.

3. Information We Handle

Cyber Services is primarily an educational and informational website. We do not require users to create an account or submit sensitive personal information simply to access and read our content.

However, limited information may be handled in certain circumstances.

3.1 Information Shared Voluntarily

If you choose to contact us through our available communication channels, you may voluntarily provide information such as:

• Name
• Email address
• Message or enquiry content
• Other information you choose to include in your communication

This information may be used to:

• Respond to your enquiry.
• Communicate with you regarding your request.
• Address questions, feedback or concerns.
• Improve our website and content where relevant.

We do not intentionally request sensitive personal information through ordinary website enquiries unless it is necessary for a specific purpose.

3.2 Automatically Collected Information

Like most websites, certain technical and usage information may be collected automatically when you visit Cyber Services.

This may include:

• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Date and time of visits.
• Time spent on pages.
• Referring pages or links.
• General website usage patterns.
• Technical information relating to website performance.

This information is generally used for purposes such as analytics, security, troubleshooting and improving website performance.

4. Purpose of Information Handling

Information handled through the Website may be used for legitimate website-related purposes, including:

• Improving tutorial clarity and structure.
• Understanding how users interact with our content.
• Monitoring website performance and stability.
• Maintaining website security.
• Detecting and preventing abuse or malicious activity.
• Improving user experience.
• Understanding which content is useful and relevant to users.
• Responding to enquiries submitted voluntarily.

We aim to use information only for purposes reasonably connected to the operation, security and improvement of the Website.

5. Cookies and Tracking Technologies

Cyber Services may use cookies and similar technologies to support website functionality, understand website usage and improve content and advertising.

Depending on how the Website is configured, cookies may include:

• Essential cookies – help the Website operate properly and provide basic functionality.
• Analytics cookies – help us understand how visitors interact with the Website and its content.
• Advertising cookies – may be used by third-party advertising providers to deliver, measure or personalise advertisements.

You can manage or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality or performance of some parts of the Website.

6. Third-Party Services

We may use trusted third-party services to support the operation, analytics, advertising, security or performance of Cyber Services.

Depending on the services currently implemented on the Website, these may include services such as:

• Google Analytics
• Google AdSense
• Google Ads
• Other analytics, advertising, security or website technology providers

Third-party services may independently collect and process information through cookies, tracking technologies or other mechanisms in accordance with their own privacy policies and terms.

Cyber Services does not control the privacy practices of third-party service providers.

Users are encouraged to review the privacy policies of relevant third-party services to understand how they collect, use and process information.

7. Advertising

Cyber Services may display advertisements provided by third-party advertising networks.

Advertising providers may use cookies, web beacons, device information or similar technologies to:

• Display advertisements.
• Measure advertising performance.
• Understand advertising interactions.
• Improve advertising relevance.
• Provide personalised or non-personalised advertising, depending on applicable settings and consent requirements.

The availability and type of advertising displayed on the Website may change over time.

Users may be able to manage advertising personalisation through their browser settings, device settings or the relevant advertising platform’s privacy controls.

Third-party advertising providers operate independently and may have their own privacy policies governing their handling of information.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate operational, security or legal purposes.

Information voluntarily provided through enquiries may be retained for as long as reasonably necessary to respond to and manage the relevant communication.

Non-personal or aggregated technical information may be retained for analytics, security and website performance purposes.

Retention periods may vary depending on the type of information and the purpose for which it is used.

9. Data Security

We take reasonable measures to protect the Website and information handled through it against unauthorised access, misuse, alteration, loss or disruption.

However, no website, online service or method of transmitting information over the internet can guarantee absolute security.

Users should therefore understand that information transmitted online is subject to inherent security risks and should use the Website at their own discretion.

10. External Links

Cyber Services may contain links to external websites for educational, informational or reference purposes.

Once you access an external website, you are subject to that website’s own privacy practices, terms and policies.

We are not responsible for:

• The content of external websites.
• Their privacy practices.
• Their security measures.
• How they collect or use information.
• Their handling of user data.

Users should review the privacy policy and terms of any external website before providing personal information or using its services.

11. Children’s Use of the Website

Cyber Services is intended for general educational and informational use and is not specifically directed at children under the age of 13.

We do not knowingly seek to collect personal information from children under 13 through the Website.

If we become aware that personal information has been submitted by a child under 13 without appropriate authorisation, we will take reasonable steps to address and remove the information where applicable.

12. Policy Updates

We may update or revise this Privacy Policy from time to time to reflect changes in:

• Website operations.
• Third-party services.
• Data handling practices.
• Applicable legal or regulatory requirements.
• Website functionality.

Any changes will be published on this page together with an updated “Last Updated” date.

Your continued use of the Website after an updated Privacy Policy has been published constitutes acceptance of the revised policy.

13. Contact Information

If you have questions, concerns or enquiries regarding this Privacy Policy or how information is handled on Cyber Services, you may contact us through the official contact channels available on the Website.

We will consider legitimate privacy-related enquiries and requests in accordance with applicable laws and our operational capabilities.

Last Updated: 15th August, 2026